Our services

Our current services include:

Engagement support – we can facilitate engagement with patients, service users and the public for the voluntary and community and public sectors, as well as private companies. This can include brokering engagement activities and undertaking research on behalf of organisations.

New services – we can help you set up and/or run engagement and involvement services on your behalf.

Case study: working in partnership with North East Ambulance Service NHS Foundation Trust

We were commissioNEASned by North East Ambulance Service NHS Foundation Trust (NEAS) to engage with black, Asian and minority ethnic residents to:

  • Explore their views and experiences of NEAS services
  • Learn about the barriers they faced when applying for jobs with NEAS

The problem

NEAS provides emergency ambulance and non-emergency transport services across the North East. This is a large geographical area with a diverse population. They generally perform well and their patient approval rating is good. However, they noticed that when it came to certain sections of their population things didn’t look so good. Black, Asian and minority ethnic (BAME) populations generally didn’t give much feedback on their experiences of NEAS services and when they did they rated them worse than the rest of the population. NEAS managers also noticed that when it came to recruitment of staff, BAME candidates often didn’t make it through the whole selection process. NEAS had tried to speak with people within these communities but hadn’t been very successful,

What we did

We worked with NEAS to develop and deliver an engagement programme with members of local BAME communities. We worked within the communities to run groups with people from a range of BAME communities in Newcastle upon Tyne. The research was carried out over an eight week period from December 2016 to January 2017 and a report was produced for NEAS.

What we found

  • Overall, people’s experiences of NEAS services are positive but there was a lack of knowledge of what was on offer
  • Barriers to accessing services do exist, especially around communication and community members aren’t aware of the help that NEAS offers with this
  • Many community members told us that they lacked confidence to apply for jobs with NEAS

Read the report for NEAS at http://tinyurl.com/klsrsv4


Please get in touch if you think we can assist your organisation, or there are other ways in which you think we can help.

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